Pest Control for Renters in Malaysia: Who Is Responsible — Tenant or Landlord?

4.9 · 600+ Google reviewsBy Yusof Izzat, Lead Pest Control Technician  ·  Updated 21 June 2026  ·  6 min read
An empty rental unit at handover — when pest problems become a tenant-versus-landlord question
Photo by Pexels

Here’s the honest answer nobody likes: in Malaysia there’s no law that decides whether the tenant or the landlord pays for pest control — it comes down to what your tenancy agreement says. Where the agreement is silent, the rule of thumb most people fall back on is simple. The landlord covers pest problems that were there before you moved in or that come from the building itself; the tenant covers problems that start from how the place is being lived in. The catch is that cockroaches and ants sit right on the line between those two — which is exactly where the arguments happen.

The Short Answer

If you only read one line: check your tenancy agreement first, because that document decides it. If pest control is listed as part of maintenance, the landlord arranges it. If the agreement is silent — which most are — fall back on cause and timing. A problem that was there at handover, or one coming from the building, is the owner’s. A problem that grew out of how the unit is being used is the tenant’s.

That sounds tidy on paper. In practice, the most common rental pests — lipas and semut — rarely arrive with a clear label saying whose fault they are. So the rest of this is about how to tell, and how to sort it out fairly.

Why There’s No Simple Rule in Malaysia

House keys on a tenancy contract — in Malaysia the agreement, not the law, decides who pays for pest control
Photo by Pexels

Unlike the UK, Australia or Singapore, Malaysia has no dedicated residential tenancy law. As of 2026, the long-discussed Residential Tenancy Act is still in drafting and hasn’t been passed, so renting here is governed by ordinary contract law and whatever you signed. There’s no government rulebook setting out who must repair what, which is why the same pest problem can be the landlord’s in one tenancy and the tenant’s in another.

That puts the weight on the tenancy agreement. Before you sign, it’s worth asking for a line that spells out pest control — who arranges it, who pays, and what happens if an infestation is found early in the tenancy. The Ministry of Housing and Local Government (KPKT), which has been drafting the proposed Act, recommends getting these terms in writing rather than relying on goodwill.

What’s Usually the Landlord’s Job

A modern apartment building — structural and building-wide pest issues are typically the owner's responsibility
Photo by Pexels

As a general principle, anything tied to the building or that pre-dates the tenancy lands on the owner:

  • Pre-existing infestations — pests that were already there when you moved in. They weren’t caused by you.
  • Termites — always the landlord’s. They’re a structural problem that threatens the owner’s asset, and no tenant can reasonably prevent them.
  • Building defects — pests entering through cracked drains, gaps in the structure, shared risers or a roof void. That’s maintenance, not housekeeping.
  • Maintenance written into the agreement — if the contract promises regular pest control, the landlord has to arrange it.

Rats are usually the landlord’s too, because they get in through building gaps and shared drainage that a tenant has no control over. Our guide to rats in the ceiling covers the kind of entry points that count as a building issue.

What’s Usually the Tenant’s Job

The flip side is anything that grows out of daily living in the unit:

  • Infestations from housekeeping — a cockroach or ant problem traced to food waste, an overflowing bin, or dishes left out. That’s day-to-day upkeep.
  • Problems you let grow — a small issue you noticed but didn’t report, that became a big one. Sitting on it shifts responsibility your way.
  • Damage from misuse — for example, removing a drain trap or door sweep that was keeping pests out.
  • General prevention — keeping the place clean enough not to invite pests is reasonably expected of any tenant.

None of this means a tenant has to solve a real infestation alone — only that the cost of one they caused usually sits with them. For the everyday stuff, our guide to getting rid of cockroaches properly covers what you can handle yourself.

The Grey Zone: Who Caused It?

A cockroach on a pale surface — the pest most likely to spark a tenant-landlord disagreement
Photo by Pexels

Most disputes are about cockroaches in apartments, and the reason is genuine: in a shared building, a unit can be spotless and still get lipas coming through the riser from a neighbour, or up the shared drain. The tenant blames the building; the landlord blames the housekeeping; both can be partly right. Cockroaches aren’t only a nuisance, either — the Ministry of Health links them to food contamination and asthma triggers, so resolving it properly matters to whoever lives there. This is where a professional inspection earns its keep, because it identifies the actual source rather than the assumed one.

“I rented an apartment beside waste chamber, for 2 years being spraying consistently but to no avail. But this service clear the root problem by give bait to main points around the house so that even the little ones baited.”

— Afiq Zamanhuri, Google review. His unit sat next to the waste chamber — a building issue, not a housekeeping one. Two years of spraying didn’t fix it because the source was never his to fix. Finding the root is what settles these.

If you live in a high-rise, our guide to how cockroaches get into KL apartments explains why one-unit treatment so often fails — useful evidence when the cause is genuinely the building.

How to Settle It Without a Fight

Most of these don’t need to become a standoff. A calm, documented approach settles the large majority:

  1. Read the agreement. Check the maintenance and repair clauses first — the answer may already be there.
  2. Report early and in writing. A WhatsApp or email with photos and a date creates a record of when the problem appeared. This matters more than anything else.
  3. Get the cause identified. A professional inspection that names the source — shared drain, building gap, or housekeeping — usually ends the argument because it shows who’s responsible.
  4. Propose a fair split if it’s unclear. When the cause is genuinely mixed, offering to share the cost keeps the relationship intact and gets the problem solved faster than a months-long dispute.

A tenant in Kepong called us about cockroaches that were there from the day she moved in, while the landlord insisted it was her cleaning. On inspection the source was the shared drain line running behind the kitchens of the whole block — nothing to do with her housekeeping. With that in writing, the landlord covered the treatment, and we baited the affected units. Documented early, it was settled in a day.

— Job notes, Nomobug field team

What Pest Control Actually Costs

Knowing the real numbers helps both sides have a sensible conversation instead of guessing. This is general pest control — cockroaches, ants, the usual rental issues — priced separately from termite work.

PlanWhat it coversTypical Market Price (RM)
Single visitOne-off knock-down for a current problem330
3-visit plan (visits ~2 weeks apart)Clears an active infestation across its life cycle, with warranty550
4 visits a yearA visit each quarter — year-round cover for the property880
For reference, Nomobug’s general pest control sits around 10% below the market: a single visit from RM299 and the 3-visit plan from RM499 with a warranty. For a rental, the 3-visit plan is often the fairer choice because it actually clears the problem instead of spraying once, and the receipt is easy to share between tenant and landlord.

Renting and stuck with a pest problem?

WhatsApp us a photo and we’ll send a quote you can share with your landlord. We can also identify the source, which settles most who-pays questions. General pest control from RM299 — about 10% below market.

Send us a WhatsApp with a photo of what you’re seeing. Same-day reply Mon–Sat.

WhatsApp us

When You Don’t Need to Call Anyone

Not every sighting is worth a treatment or an argument, and we’d rather say so than push a booking. Handle it yourself, no dispute needed, if:

  • You’ve seen one or two ants or a stray cockroach, with no nest and no trail. A gel bait from the hardware store and a tidy kitchen usually settles it within a week or two.
  • The issue is clearly minor housekeeping on your side — clear the food source, take out the bin, and watch for a few days before escalating to the landlord.
  • It’s a single pest you can trace to an open window or a delivery box, not a recurring problem coming from inside the structure.

Where it does become a real, shared conversation is when the problem keeps coming back despite a clean home, when you find egg cases or a trail you can’t locate, or when it’s clearly structural — termites, rats, or lipas pouring out of a shared drain. At that point, see our guide on what to expect after a treatment, and for what a full visit covers across the Klang Valley, our Selangor pest control guide. None of this is legal advice — for a serious deposit dispute, your tenancy agreement and, if needed, formal advice are the right next step.

CUSTOMER REVIEWS

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Raja Rethnam profile picture
Raja Rethnam
2 months ago
Hi, i WhatsApp for assistance, Great, trying to help effectively ,tq👍
nur hidayah Yusoff profile picture
nur hidayah Yusoff
3 months ago
Hafiz’s service was excellent, efficient, and well-organized, covering every critical location from the kitchen, toilet, bedroom, and living room. He explained the function of gel bait and Provcta.
I’m giving him a 5-star rating.

Overall, from the last two visits, I found many spots/nests. The gel bait and Provcta were very impressive. The effect was very noticeable; the cockroaches were no longer visible in the kitchen. There were fewer in the living room. Today was my last visit for baiting and spraying. Hopefully, there will be no more cockroaches after this, God willing.

Highly recommended!
Nurul Najihah profile picture
Nurul Najihah
3 months ago
Best service. From the many cockroaches, now it has reduced and is cockroach-free. All the staff are nice and efficient
Iffah Ahmad profile picture
Iffah Ahmad
3 months ago
Good explanation from Encik Izzat… Clear and satisfied with the service provided.
UPDATE REVIEW:

Nomobug has just completed their second service at my home, and once again I’m extremely impressed. They carried out contingency recurring control twice, especially targeting ants and cockroaches, and I really appreciate how they honor their warranty with such professionalism. The overall appointment scheduling and service management were smooth and reliable, which makes me feel very secure and well taken care of.

I’m very satisfied with the results and would highly recommend Nomobug to anyone looking for thorough pest control. Once my current contract finishes, I will definitely be renewing it.

It’s also worth highlighting that the same technician, Faris, has been consistently handling my house. He is punctual, polite, and highly professional. After completing the treatment, he provided a detailed report outlining his findings and preventive actions, even showing me examples of the control measures implemented. This level of transparency and care is rare, and I truly value it.

Overall, Nomobug continues to exceed my expectations—reliable, professional, and trustworthy.

4 MONTHS AGO:

I recently engaged Nomobug Servis Pest Control for a comprehensive treatment targeting cockroaches, ants, rats, common house geckos, and centipedes. They covered both the interior and exterior of my home—including my car—which was a huge plus.

The first service focused on prevention and control, and I was thoroughly impressed. The technician, Faris, was punctual, polite, and highly professional. He took the time to explain each step of the process—from inspection to recommending suitable control measures—and his work was exceptionally clean and tidy.

After completing the treatment, Faris provided a detailed report outlining his findings and the preventive actions taken and even showed me examples of the control measures implemented. I truly appreciated the transparency and care.

Overall, I’m very satisfied with their service and would confidently recommend Nomobug to anyone looking for reliable and thorough pest control.
Ann profile picture
Ann
7 months ago
Appreciate izzat help in clearing the bug.
Izzat handled it efficiently and professionally. Your quick response and technical skills really made the process smooth. Great teamwork and problem-solving!
Roger Banat profile picture
Roger Banat
9 months ago
The staffs are very friendly and helpful. They willing to explain further if any questions I am asking. Highly recommended. Importantly, the cockroaches issue has been resolved.
Isma Dasiuk profile picture
Isma Dasiuk
9 months ago
I’ve come across this company on Facebook and they have responded very promptly and professionally. They keep following up from time to time until I was free to engage their service. I like the persistence. I bought the RM490 package and they came 3 times over the period of 3 months. Now my house has no more cockroaches at all! I am so impressed. Their service is also very atas and staff all friendly and professional. I would recommend anyone looking for pest control service to use this company. This is not a paid ad, I’m really a genuine client who actually did use their service. Please contact me on my Google account if you need to ask more questions.
Staff named Izzat carries out their duties meticulously
Ilya Suhaidi profile picture
Ilya Suhaidi
1 year ago
The explanation given was good and the process was smooth and thorough too. Highly recommend
Mahsuri Ahmad profile picture
Mahsuri Ahmad
1 year ago
Best service….many advices and suggestions given to overcome cockroach breeding problems.
Almost all places are sprayed.
Suggestions,
Hopefully the admin will send the same technician to work. Anyway, we are very satisfied with today’s service.
Thank you
Nur Izzati profile picture
Nur Izzati
1 year ago
Customer service was really good. Cockroaches are noticeably dwindling.
We definitely add more services from them
Putranda Ruslan profile picture
Putranda Ruslan
1 year ago
Detailed inspection. All the hot spots have set traps for the roaches, here’s hoping it’ll work.
The service provided by Nomobug technicians is good. All technicians who come are very ethical and careful. Provide explanations every time before starting the service. For improvement, it is hoped that there will be no manholes ‘overlooked’ in the first service. Because this will affect the quality of Nomobug services and the cockroaches will still be there. Thank you.
A good experience.your staff (Faris) has dine a great job in explaining the Dos n Don’t s to improve my house conditions.
ng Rong profile picture
ng Rong
1 year ago
Very detailed and very professional! Highly recommend this company! If anyone is looking for pesticide for their house.. please consider them so attentive and first session don’t see any of those nuisance insects!
Muhammad Rusydi profile picture
Muhammad Rusydi
1 year ago
The best, after doing it once a lot of cockroaches come out and it seems to have decreased. Waiting for the results for the second & last session.
Hazimah Ahmad profile picture
Hazimah Ahmad
1 year ago
Good service
Lim Desmond profile picture
Lim Desmond
1 year ago
Professional service. Can see the difference before and after.
Lo Bell profile picture
Lo Bell
1 year ago
The service is good, and the staff is also ok. Every corner is sprayed with medicine.
Azarini Abidin profile picture
Azarini Abidin
1 year ago
En Faiz was very professional and knowledgeable. He came on time, explained in detail and did everything in a flash. Awesome service! Hope to get En Faiz if i have pest problem again in the furure.
Redzuan Redza profile picture
Redzuan Redza
1 year ago
Great service! The personnel assigned was very courteous and thorough in his work. He explained and walked through the whole process clearly and and answered questions that we had satisfactorily. Would not hesitate to recommend their service! 👍🏼
Afiq Zamanhuri profile picture
Afiq Zamanhuri
2 years ago
The service is great. I rented an apartment beside waste chamber, for 2 years being spraying consistently but to no avail. But this service clear the root problem by give bait to main points around the house so that even the little ones baited.
imran hazim profile picture
imran hazim
2 years ago
Encik Y.. is an honest guy, spray all 3 storey house inside and outside and has a quarter of content spray bottle. Deducting 1 star for late arrival.
mohd suhaimi profile picture
mohd suhaimi
2 years ago
Very good service
Intan Zakaria profile picture
Intan Zakaria
2 years ago
Yusup was really helpful and professional and he went an extra mile to remove a dead bird from thr ceiling.
Sabreena Khad profile picture
Sabreena Khad
2 years ago
Very friendly and clear instructions was given before the procedure.
Yati Yati profile picture
Yati Yati
2 years ago
Satisfied with service given. Explanation given by the staff.
syahieda che mid profile picture
syahieda che mid
2 years ago
Spray Provecta – really effective…
Ungku Z profile picture
Ungku Z
2 years ago
Hospitality. Arrive on time for the appointment. Satisfactory service
Iman Zairul profile picture
Iman Zairul
2 years ago
My first time using pest control. Managed to remove ants for 1 year . Im using them again
Farida Aswan profile picture
Farida Aswan
2 years ago
They are very knowledgeable about all types of pests and also very helpful. The technician even helped me spray lizard repellent inside and outside my house because I was really afraid of them. I’m very happy with the service they provided.
I’ve been using nomobug service ie: general pest control for our house since VP. Good service with atrractive promo deals.
Yong Han Chung profile picture
Yong Han Chung
3 years ago
Best service, the technician was very helpful and friendly. They did a wonderful job and gave me reassurance that the cockroaches will not come back anymore. Most importantly they used chemicals that are not dangerous to children ! Would recommend this service especially for families
amir arshad profile picture
amir arshad
3 years ago
Is my 2nd time after more than a year if not mistaken. Had experience with many companies before but doesn’t take too long the ants come again for like few weeks until i found them.Good service, effective and will consider to subscribe their service in future .Good explanation by their staff yuvan. 👍🏻👍🏻👍🏻👍🏻👍🏻
zarina manan profile picture
zarina manan
3 years ago
All good very efficient..appointment in time .. thank you for the service

FAQ

It depends on your tenancy agreement, because Malaysia has no dedicated residential tenancy law that decides it for you. The rule of thumb most parties fall back on when the agreement is silent: the landlord covers pest problems that existed before you moved in or that come from the building itself, while the tenant covers problems that arise from how the property is being lived in. The safest move is to spell it out in the agreement before signing.
Only if the tenancy agreement says so, or if the problem is clearly the landlord’s responsibility — a pre-existing infestation, termites, or pests entering through a building defect like a cracked drain or gaps in the structure. If the agreement includes pest control as part of maintenance, the landlord must arrange it. If the agreement is silent and the infestation came from tenant housekeeping, the cost usually falls on the tenant.
A landlord can only fairly deduct pest control from your deposit if the infestation was caused by you during the tenancy — for example, a cockroach problem traced to poor housekeeping. They cannot fairly charge you for a pre-existing problem or one caused by the building. Keep the check-in inventory, photos and any written exchanges, because in a dispute the evidence of who caused it is what matters.
A pre-existing infestation is generally the landlord’s responsibility, because it wasn’t caused by you. Report it in writing as soon as you notice it — ideally within the first week — with photos, so there’s a clear record it was there at handover. The longer you wait, the easier it is for a landlord to argue the problem started on your watch.
The landlord, in almost every case. Termites are a structural problem with the building itself, not something a tenant causes or can reasonably prevent, and treatment protects the owner’s asset. A tenant’s role is simply to report the signs — mud tubes, hollow timber, swarmers after rain — quickly so the owner can act before the damage spreads.
Start with the tenancy agreement and read what it says about maintenance and repairs. Put your request in writing with photos and dates, give a reasonable deadline, and propose splitting the cost if the cause is genuinely unclear. A professional inspection that identifies the root cause — a shared drain, a building gap, or housekeeping — often settles the argument because it shows who is actually responsible.
At typical market rates a single general pest control visit runs around RM330 and a 3-visit course around RM550. Nomobug’s prices sit about 10% below that — a single visit from RM299 and the 3-visit plan from RM499 with a warranty. For a rental, the 3-visit plan is often the fairer split because it actually clears the problem rather than just spraying once, and the receipt is easy to share between tenant and landlord.

Renting and stuck with a pest problem?

WhatsApp us a photo and we’ll send a quote you can share with your landlord. We can also identify the source, which settles most who-pays questions. General pest control from RM299 — about 10% below market.

Send us a WhatsApp with a photo of what you’re seeing. Same-day reply Mon–Sat.

WhatsApp us